Public Consultation on Camden Library Service
This project was developed in collaboration with different research organizations and the London Borough of Camden. The Council asked us to inform their consultation process in the context of cost reduction. We developed and conducted different engagement strategies to get more people involved in the deliberation and decision-making process of the council.
For that we developed tools to find insights amongst the Library users and Non users, developed workshops with communities across libraries and delivered a qualitative report to the Borough that informed the formal consultation process. This was achieved by employing and developing a User Centered approach, by bringing people around issues of concern, facilitating the articulation of these concerns, create scenarios in response to these concerns and lastly sharing these insights in meaningful and accessible ways.
This project was achieved by working in close collaboration with the Camden Council. Together, we employed a design led innovation process to make more accessible the decision-making process of the borough. This resulted in a creative approach towards public consultation that engaged over 250 Library users in less than 3 days, two focus groups with 30 participants and increased the Council relationship with their users by re-framing a sensible problem into a collaborative opportunity.
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Let's Create Engagement Tactics
It is increasingly important to create new and engaging ways to create engagement with our users and costumers to understand their true needs.